Dear Clients,
I wanted to take this opportunity to personally extend my sincerest thanks for your tremendous support during our recent transition from Beck Imports to Hendrick Motors of Charlotte. Since this acquisition, our staff has been intensely focused on improving current processes to make sure your experience with us is nothing less than exceptional.
Our team of highly trained experts is dedicated to exceeding your expectations each and every time you visit or phone our dealership. The staff here at Hendrick Motors of Charlotte looks forward to welcoming you and assisting with all of your buying and servicing needs.
Your unwavering support and loyalty in 2009 was nothing short of incredible and made us the leading Certified Pre-Owned Mercedes-Benz dealer in the Carolinas. This same support also helped us improve the efficiency and efficacy of our service department, which provided us with a substantial increase in the amount of vehicles we were able to service while decreasing repair/maintenance wait times.
As we look ahead in 2010, our dealership is proud to incorporate new vehicles into our current inventory. We are excited to offer the luxurious SLS Coupe and the newly redesigned E-Class Cabriolet, Wagon, and Bluetech Diesel models. Come see why Mercedes-Benz USA touts the iconic E-Class as the benchmark vehicle against which all others are measured.
To ensure we continue to strive for excellence, I would also like to take this opportunity to ask that on your next visit to our dealership, you provide me with feedback regarding your experience. I’d love to hear from you.
Again, thank you for making Hendrick Motors of Charlotte your preferred Mercedes-Benz dealer.
Sincerely,
Ed Keady
General Manager
Hendrick Motors of Charlotte
